Online Banking and Bill Pay
Earthmover Credit Union will be upgrading its online banking platform, and rolling out a new downloadable mobile app October 6th-9th, 2017. With this upgrade, there will be downtime to the current online banking and mobile banking services. Friday, October 6th at 4pm online banking, eStatements, Bill Pay, and our Mobile App will NOT be available. All systems are expected to be up and running Sunday, October 8th, 2017 at 9am.
Because of this, Earthmover CU will have extended Call Center hours to assist with balance inquiries, account history questions, etc. starting Friday, October 6th (9am-9pm), Saturday, October 7th (9am-5pm), Sunday, October 8th (8am-5pm), and Monday, October 9th (8am-8pm) and every day there after until further notice.
What to expect?
All of your account history will be available in the new system. Once you've logged on to the new system, make sure all of your accounts are displayed, and make sure your personal information and preferences are set up properly.
Online Banking Users First time log on (AFTER OCTOBER 8th, 2017)
User ID/Logon: Enter your CURRENT online banking User ID/Logon ID
Password: Your password has been RESET to the last 6 digits of your Social Security Number. Use the last 6 digits of your SSN as your “Current” password. The system will automatically ask you to change your Password thereafter.
- Password: Use a minimum of 8 characters
- Must use at least 1 upper case letter, 1 lower case letter, and 1 number.
- You will be asked to complete 5 new security questions.
- Download new Earthmover CU Mobile App from you app store.
Any Account Alerts you've set up in the old system will not be available in the new online system. It's easy to set up your Account Alerts - just click on the Settings menu and select Security and Alerts.
Bill Pay Users
Our bill pay will be a more intuitive payment center to schedule and enroll new merchants. All merchants will carry over along with scheduled payments.
Your existing estatements will be available back through September 2016. Moving forward, eStatements will be available online for 18 months.
There will be a delay with eNotices. You will receive paper notices until the eNotices become available.
Mobile App Users
Our Mobile App will be upgraded and you will be required to download our new app. Our current app will no longer work beginning November 1st, 2017. The new Mobile App will be available to download on Sunday, October 8th, 2017. The new Mobile App comes with great new features like Instant Balance, TouchID for Apple device users, new Mobile Deposit with a single login (available December 2017), and Person to Person payments.
|Online Banking for ECU Checking Account users||FREE|
|Online Banking for non-ECU Checking Account users||$2.95/month|
|Online Banking for non-ECU Checking Account with estatements||FREE|
|Online Banking and Bill Pay||$5.95/month
(First 90 days FREE)